The Easiest Call Centre Outsourcing Solutions in Australia
Put the most skilled, friendliest team on your phones with our all-inclusive call centre outsourcing solutions at Offshore MVP.
Top Benefits of Using Our Outsourced Contact Centre Services
Aside from lowering your staffing overheads by up to 70%, allowing you to hire two or three team members for the price of one, we’ve made outsourcing customer service roles incredibly easy. When you choose Offshore MVP, you don’t even have to go through the process of finding or managing new staff members, we do it all for you, including:
- Qualifying and recruiting only the most qualified, experienced and friendliest call centre staff in the Philippines.
- Managing your team members in the Philippines who only work for your business, whether you need people 9 to 5, on weekends or on graveyard shifts.
- Supplying your team members with all the equipment, software and training they need, so you don’t have to worry about upfront or on-going IT costs.
- Onboarding your team members, including signing contracts, training and ensuring your team members fit in seamlessly with your processes.
- On-going support, taking the stress of payroll, performance management, IT support and more off your shoulders.
Scaling your business with some of the most qualified and experienced call centre staff is easy with Offshore MVP. Book your consultation to find your MVP for your business today.
Offshore Call Centre Roles We Can Fill For You
Outsourcing your call centre roles to the Philippines is the most cost-effective way to get top-notch support for your sales, customer service, admin, accounts and other customer-focused teams. Some of the offshore call centre roles we can fill for you include:
- Customer Service Representatives
- Call Centre Representatives
- Receptionists
- Customer Support Virtual Assistants
- Administrators
Whether it’s cold calling, manning the phones or even giving support over live chat, you’ll have the best support from some of the top customer service experts in the Philippines. Let us help you fill your vacant positions today.
Our Team Can Help You Offshore Roles Such as…
Engineering and Architecture
Discover how outsourced engineers and architects can help you transform your projects.
Admin and Virtual Assistants
Get the support you need to handle your administrative tasks efficiently.
Marketing & Sales
Boost your brand and drive sales with an experienced marketing and sales team.
Hospitality and Tourism
Discover how outsourcing professionals improves the guest experience for your customers.
Customer Service
Provide top-tier customer support with a dedicated MVP customer service professional.
IT and Cyber Security Teams
Find the top-notch IT and cyber security professionals to manage your systems.
The Offshore MVP Customer Care Call Centre Difference
Scaling your business is an exciting time, but recruiting, staffing costs and on-going management can be challenging. At Offshore MVP, we’ve taken care of everything so you can focus on growing your business and know you have the most skilled team on the job without any of the stress of worrying about IT, staff shortages, payroll and more.
We’re known in the Philippines as one of the number one places to work for customer care call centre staff. It gives us our selection of the best of the best, coming from some of the world’s top universities and companies. Plus, we have an impressive track record for retaining staff, all thanks to our commitment to great in-house culture, including supplying your team members with on-site medical and dental, sleeping quarters for late shifts, and awesome staff events you’re more than welcome to attend yourself to bond with your team members. It’s those little touches that make the biggest difference in you getting the best people and results.
How Our Contact Centre Solutions Work
Consultation
Kick things off with a one-on-one consultation, helping us learn what tasks you need looked after so we can get an idea of exactly what your ideal team member looks like.
Recruitment
Armed with your criteria, we tap into our talent pool of pre-qualified customer care consultants. You’ll only meet the cream of the crop who meet your needs and company culture.
Onboarding
You pick your favourites and we’ll take it from there, handling the paperwork, training and tech so your new team is ready to hit the ground running from day one.
On-going support
We don’t disappear once your team member (or entire team) is on the job. From HR to IT support and performance check-ins, we’ll manage the day-to-day so you can stay focused.
See Why Aussie Businesses Trust Offshore MVP For Their Call Centre Alternatives
Frequently Asked Questions About Outsourcing Contact Centre Consultants
What is contact centre outsourcing?
Contact centre outsourcing is when a business hires customer support staff from a third-party, often in the Philippines. Outsourcing call or contact centre specialists to a third-party allows businesses to scale quicker and often at a much lower cost. It can also provide essential support to existing in-house teams, allowing them to focus on higher-ticket customers or jobs.
Why do companies outsource call centre staff to the Philippines?
Outsourcing call centre staff to the Philippines is a much more affordable, easier way to scale customer support teams. As there are large numbers of customer-service trained people in the Philippines, it is easy to find highly qualified, experienced team members, even when there are labour shortages in Australia. The lower cost of living in the Philippines also means you can hire staff for up to 70% less than someone equally qualified, even hiring two or three staff for the price of one.
Contact Our MVP Team Today
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