Taking Customer Service
Outsourcing to the Next Level
Build the team of your dream with all-inclusive customer service outsourcing in the Philippines, designed to help Australian businesses grow with ease.
What 5-Star Offshore Customer Support Can Do For Your Business in Australia
If hiring, training and managing team members is taking you away from growing your business, our all-inclusive offshore customer support solutions are the answer to all your problems. Our team at Offshore MVP not only finds you the most talented, experienced customer service staff, but looks after all their on-going management so you don’t have to. As part of this service, you include:
- Sourcing, interviewing and shortlisting candidates for you to interview based on the skills you need.
- Onboarding and training of your new team members, including setting up them with the equipment and technology they need to fit into your team like any other staff member.
- On-going management of your staffing needs, including payroll, IT support, performance management, and more.
- Additional care to nurture your offshore staff, such as on-site nurse, team events and other initiatives to establish long-term retention.
You get all of this, including your team members, for up to 70% less than hiring equally qualified, experienced customer support staff in Australia. Book a consultation and see how outsourcing your CX tasks can excel your business.
Customer Service & Call Centre Outsourcing For Every Role
With rising wages and costs in Australia, ensuring you have enough customer support is getting harder and harder for businesses. By outsourcing low-level customer service roles and tasks, you can lower your overheads for bigger business growth. Some of the roles we can help you find include:
- Sales Support
- Billing Specialists
- Telemarketers
- Inbound Sales Representatives
- Outbound Sales Representatives
- Customer Service Representatives
- Help Desk Support
- Technical Support
Hire offshore team members to cover normal business hours, or even outside of your in-house availability. Become known for outstanding customer service and book your consultation today.
Our Team Can Help You Offshore Roles Such as…
Engineering and Architecture
Discover how outsourced engineers and architects can help you transform your projects.
Admin and Virtual Assistants
Get the support you need to handle your administrative tasks efficiently.
Marketing & Sales
Boost your brand and drive sales with an experienced marketing and sales team.
Hospitality and Tourism
Discover how outsourcing professionals improves the guest experience for your customers.
Customer Service
Provide top-tier customer support with a dedicated MVP customer service professional.
IT and Cyber Security Teams
Find the top-notch IT and cyber security professionals to manage your systems.
Make Offshore Customer Service The Best Decision You Make With Offshore MVP
By now, you’ve seen how easy we make it to hire offshore customer service staff in the Philippines. But choose us over other CX outsourcing companies? Our difference isn’t just the all-inclusive service we provide you, handling every area of recruiting and management of your team members, but the experience we provide to your most valued players too. It’s how we not only retain long-term offshore customer service specialists for your business, but also have a waiting list of the cream of the crop just waiting to help you.
Over our years of working with companies offshoring workers, we have built processes, systems and benefits that are proven to work. Even what seems like little things, like having n-site sleep quarters where team members can rest, in-house medical support and hosting regular office events, have ensured our MVPs are happy, healthy and always giving you 100%. Book a consultation to find out more.
Our Seamless Customer Service Outsourcing Process
Consultation
Booking a consultation is your first step in connecting with 5-star offshore customer service staff. Ask any questions, tell us the skills you need, and then sit back and relax while we do the rest.
Recruitment
Our experienced in-house recruitment team will look after shortlisting the most talented, qualified CX candidates for you to interview and choose from.
Onboarding
Whether you pick one, two or an entire team of customer care specialists, we’ll ensure they are fully equipped and trained on your products and processes to hit the ground running.
On-going support
It doesn’t end there. Your dedicated client experience team will take care of everything to do with managing your most valued player, including payroll, performance and more.
What Some of Our 70+ Clients Have to Say About Our Outsourcing Services
Frequently Asked Questions About Outsourcing of Customer Service
What is outsourced customer care?
Outsourced customer care is when a business hires overseas customer support specialists to manage incoming and outgoing customer engagement. This can include people to answer calls and emails, provide support, handle billing, and other customer-focused tasks.
Why do businesses outsource customer service tasks?
One of the top reasons businesses outsource customer service is being able to access qualified, highly experienced specialists for up to 70% less than in Australia. The lower cost of living and wages in the Philippines makes it much more affordable to hire top level customer care specialists, helping businesses expand and maintain their reputation with lower overheads.
Contact Our MVP Team Today
1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009
