Outsource eCommerce Teams Built For Growth
Growing your online business doesn’t have to mean spending hours hiring and training. When you outsource eCommerce roles with Offshore MVP, you get the flexibility to scale at your pace with top talent across any role you need, and all without spending days in interviews. Find your next MVP today and accelerate your business’s growth.
The Easiest eCommerce Outsourcing Process to Help You Level Up Your Business
Did you know the hiring process takes most Australian businesses an average of 44 days? That’s more than a month writing job ads, scrolling through resumés, sitting through interviews, and then there’s all that time training. Our eCommerce outsourcing process takes care of all of that for you, including:
- Recruiting your new team member/s, shortlisting only the cream of the crop for you to interview, so you can fill your vacant roles fast.
- Onboarding your dedicated team, including providing them with equipment and employment contracts.
- Training to get your team up to speed fast whether you’re hiring one crew member or 10+.
- On-going support, looking after all your team member’s IT support, payroll, performance reviews and even providing healthcare to ensure long-term retention.
With Offshore MVP, you don’t just get to hire a team in the Philippines for up to 70% less than in Australia, but you get access to the most talented specialists with the benefit of having them managed for you too. It’s that simple to support your in-house team and grow your business.
Tasks Our Offshore eCommerce Specialists Can Handle For You
Any task that can be done remotely can be looked after by our expert offshore eCommerce specialists, including:
- Responding to customer enquiries via phone, live chat, email or social media.
- Managing returns, refunds or order issues.
Tracking shipments and updating customers. - Managing marketing activities, including paid ads, social medis and more.
- Updating product listings.
- Processing orders.
- Managing databases.
- Troubleshooting technical issues.
- Monitoring website performance.
- Invoicing and payment tracking.
- Expense recording and reconciliation.
And so much more. You can outsource eCommerce tasks to help support your existing team so they can focus on more pressing matters, or just scale your business through periods, like the holidays. Find your most valued player with Offshore MVP today.
Find An Expert For Any Role
Engineering and Architecture
Discover how outsourced engineers and architects can help you transform your projects.
Admin and Virtual Assistants
Get the support you need to handle your administrative tasks efficiently.
Marketing & Sales
Boost your brand and drive sales with an experienced marketing and sales team.
Hospitality and Tourism
Discover how outsourcing professionals improves the guest experience for your customers.
Customer Service
Provide top-tier customer support with a dedicated MVP customer service professional.
IT and Cyber Security Teams
Find the top-notch IT and cyber security professionals to manage your systems.
What Makes Our Offshore eCommerce Staffing Solutions So Good
Aside from our all-inclusive eCommerce outsourcing solutions that save you countless hours of hiring, training and managing team members, our real difference is the quality of support you receive from your offshore team. We have built a reputation in the Philippines for having an amazing workplace where team members receive on-site healthcare, training, office events to attend and even sleeping quarters for those late-night and weekend shifts. It’s allowed us to build an extensive waitlist of incredibly talented admin, marketing, IT, bookkeeping and other specialists to help eCommerce businesses, so you have a pick of the best.
Then there’s the level of support we provide you. We want to give you the easiest possible experience when outsourcing eCommerce tasks to the Philippines. Even down to the equipment your team members use, everything is taken care of for you, with one single invoice in AUD to save you time — you can even outsource your bookkeeping so your team can take care of that too! Contact us today and find your dream team members.
How Hiring Offshore eCommerce Staff With Offshore MVP Works
Consultation
To get started, we’ll organise a consultation so you can tell us what tasks you need taken care of, about your product and what help you really need.
Recruitment
It’s then over to our recruitment team to shortlist only the best of the best for you to meet and choose from to join your team.
Onboarding
We’ll look after onboarding and training your team members so they get settled in fast and are across your processes to hit the ground running.
On-going support
Month after month, we’ll look after payroll, IT support, performance management and just keeping your team members happy in general, so you don’t have to worry about a thing.
Hear From Businesses Who Have Outsourced From the Philippines
Frequently Asked Questions About eCommerce Outsourcing Services
What is outsourcing eCommerce customer support?
Outsourcing eCommerce customer support is when a business hires a third-party company or team to handle the customer service support for their e-business. This can include tasks like answering emails, responding to live chat or social media enquiries, handling returns and refunds, resolving order issues and more.
Why should I outsource eCommerce marketing staff?
Hiring outsourced eCommerce marketing staff can give you access to specialised skills, like SEO, paid ads, email marketing, social media and more, at a more cost effective rate than hiring in-house. It’s also easier to scale your marketing team up or down when needed, and get new perspectives without hiring full-time staff members in-house.
Is outsourcing good for an e-business?
Yes, outsourcing staff can be very good for an e-business or eCommerce business. It can help lower overheads by reducing salaries and not needing office space or equipment, give you access to experts without hiring internally, allow you to quickly scale your business and help fill roles that may be hard to fill locally. Using an outsourcing agency, like Offshore MVP, can also help create a smooth process with access to the highest skilled staff at up to 70% less than hiring in Australia.
What are the most commonly outsourced services in eCommerce?
The most commonly outsourced services in eCommerce to help save time, cut costs and access expert help include customer support, digital marketing, website development and management, data entry, graphic design, accounting and bookkeeping. You can typically outsource any role that does not require an in-person staff member, and can be performed remotely.
Is outsourcing customer service a good idea for eCommerce brands?
Outsourcing customer service can be a good idea for eCommerce brands to allow them greater coverage from highly skilled staff at a lower cost than hiring internally. Businesses can often outsource staff around the clock, giving customers 24/7 support and expertise. It can also help businesses hire more support staff during peak seasons, like the holidays, and reduce staff during quieter periods.
Contact Our MVP Team Today
1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009
