Offshore Customer Service Representative Who Put Your Customers First
Give your customers the support they need with offshore customer service representatives who work when you need, the way you need.
Hiring an Outsourced Customer Service Rep Can Be Easy
You know hiring an outsourced customer service rep is going to speed up your customer response times and keep your reviews glowing. But did you know when you work with Offshore MVP, we also:
- Look after the entire recruitment process, sourcing, interviewing and shortlisting candidates who are exactly what you need.
- Take care of your MVP’s onboarding, including signing contracts, supplying them with equipment, their training and more.
- Provide on-going management, including payroll, HR, IT and anything else your team member needs.
It’s the easier way to access the most qualified customer service reps who can keep your customers happy. We only work with the best so you get the results. Contact us today to see for yourself.
Tasks an Outsourced Customer Service Representative Can Do to Perfection
Outsourced customer service representatives are incredibly popular with automotive, legal, logistics, finance, tech and other businesses who need to provide reliable, high-quality service. Our reps can be on the phone or emails 24/7, even on weekends, so your customers always get a response. They can also:
- Process orders and returns.
- Keep records of customer interactions.
- Resolve customer complaints.
- Collect customer feedback.
- Respond to customer enquiries.
- Provide product and service information.
Your business never misses a call, booking opportunity or sale, and your customers are kept happy. What more could you want? Book a call to get started and find your dream MVP.
Customer service roles we can fill for you:
- Sales Support
- Telemarketer
- Billing Specialist
- Help Desk Support
- Data Entry Specialist
- Technical Support
- Customer Service Representative
- Outbound Sales Representative
- Inbound Sales Representatives
We can even source specialised reps for you based on specific tasks or your industry to make sure you’re getting the most from your team in the Philippines.
How to Get Started With Philippines Customer Service Outsourcing
Initial Consultation
First, we’ll jump on a call to go over what you’re looking for, the tasks you need performed and what your dream customer service team looks like.
Talent Selection
Whether you’re hiring one rep or an entire team, we’ll find the perfect candidates for you to interview and select from.
Seamless Onboarding
Then, we’ll get their contracts signed, equipment handled and make sure everyone is trained in your business’s processes for you.
Continuous Support
All of your CX team’s on-going needs will be looked after by us too for your convenience, including payroll, IT support, performance reviews and even healthcare!
Offshore Customer Support That Improves Your Business’s Reputation
Everything we do at Offshore MVP is to provide you with the optimum performance from your offshore customer support. We have spent years refining processes that not only make it easy for you, like single invoicing in AUD, but also maintains the highest retention rates. The most qualified customer service specialists in the Philippines actually approach us because they have heard about our state-of-the-art facilities, including healthcare, amazing office culture and supportive management.
All of this makes sure your MVP’s are kept very happy. You get better results and team members who stick around for longer. No more having to re-hire every few months. Our methods can also be flexible to your needs, so if there is something that would work better for you, we can make that happen. Book a call with our team and build your dream offshore team.
Frequently Asked Questions About Offshore CX Reps
Can customer service be outsourced?
If your customer service can be handled over the phone, email, instant messaging or other online methods, it can be outsourced. Outsourcing allows you to hire round-the-clock support for up to 70% less than hiring in Australia, with highly trained staff to maintain your reputation.
Is it cheaper to outsource customer service?
Yes, it is much cheaper to outsource customer service, especially to countries like the Philippines. It’s important you find a reputable outsourcing company, not just the cheapest, as this will make sure you still get the highest quality service, while being able to hire 2 to 3 team members for the price of 1 in Australia.
Where is the best place to outsource customer support?
The Philippines is known as one of the best countries for outsourcing customer service. Its lower cost of living compared to Australia means hiring overheads can be up to 70% less, allowing you to hire multiple team members for the price of one. Hiring in the Philippines also gives you access to highly qualified, trained and very friendly customer service specialists with amazing English skills.
Contact Our MVP Team Today
1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009
