For decades, the Philippines has been synonymous with call centers. While customer support remains a cornerstone of the industry, the landscape has evolved dramatically. Today, Australian businesses are looking beyond basic administrative tasks to fill highly technical, professional, and creative roles that are increasingly difficult or expensive to source locally. The services you can outsource to the Philippines now covers a wide range of business functions, from the aforementioned administrative support and customer service to finance, IT, and specialist roles.
The modern outsourcing market in the Philippines is no longer just about “cheap labor”—it is about accessing a deep, English-proficient talent pool that integrates seamlessly with Australian operations.
To understand how the Philippines became one of the world’s most established outsourcing destinations and how Australian companies are using it strategically—read our Complete Guide to BPO in the Philippines, which breaks down the industry’s evolution, outsourcing models, and best practices in detail.
Here is a breakdown of the services you can successfully outsource, ranging from traditional support roles to specialized technical professions.
1. The “Core” Pillars: Traditional Outsourced Services
These are the most outsourced functions, offering the lowest barrier to entry and immediate cost impact. Many of these services form the foundation of offshore teams built by Australian companies. We explore the reasons behind this shift in Why Australian Firms Offshore to the Philippines.
Customer Service & Sales
This remains the largest sector. Beyond answering phones, teams now handle omnichannel support including:
- Live chat support
- Email ticketing systems
- Social media community management
- Outbound sales and lead generation
- Technical support and troubleshooting
- Customer success and retention
Learn more about Customer Service Roles
Administrative Support & Back-Office Support
Virtual Assistants (VAs) are widely used across industries for:
- Calendar management and scheduling
- Data entry and database maintenance
- Travel booking and coordination
- CRM management and updates
- Document preparation and filing
- Email management and correspondence
Learn more about Admin Support roles
Finance & Accounting
Australian CPAs often oversee offshore teams handling:
- Bookkeeping and ledger maintenance
- Payroll processing
- Accounts payable and receivable
- Tax preparation support
- Financial reporting and analysis
- Invoice processing and reconciliation
Explore Finance & Accounting roles
Digital & Creative
Marketing agencies frequently build offshore teams for:
- Graphic design and brand assets
- Video editing and production
- SEO content writing and blog management
- Social media management and scheduling
- Email marketing campaigns
- Website maintenance and updates
Learn more about Digital & Creative roles
IT & Software Development
From help-desk support to full-stack development, companies outsource:
- Cybersecurity monitoring
- Web and mobile app development
- QA testing and bug tracking
- IT help desk and technical support
- Database administration
- Network monitoring and maintenance
Explore IT and Software Development outsourcing
Human Resources & Recruitment
Outsourcing HR and recruitment functions enables consistent people operations across growing organisations.
Typical outsourced HR and recruitment roles:
- Talent sourcing and screening
- Recruitment coordination
- HR administration and employee records
- Onboarding support
- L&D and engagement reporting
Healthcare Support
Healthcare organisations and insurance providers rely on Philippine talent for accuracy and compliance.
Common healthcare support functions:
- Medical billing and coding
- Claims processing
- Insurance verification
- Patient scheduling
- Medical transcription
Learn more about Healthcare Support outsourcing
Hospitality & Travel Support
Travel and hospitality businesses outsource guest-facing and administrative tasks to improve service coverage.
Frequently outsourced roles:
- Reservation and booking support
- Guest services and inquiries
- Itinerary and event coordination
- Property management administration
- Digital marketing support
Explore roles for your Travel and Hospitality Business
Logistics & Supply Chain Support
The logistics sector relies on accurate backend operations—tasks well suited to Philippine teams.
Typical roles include:
- Order tracking and fulfillment support
- Inventory reporting and stock management
- Shipment scheduling and dispatch coordination
- Route planning assistance
- Supply chain data analysis
Learn more about Logistic outsourcing roles
Real Estate Support
Real estate businesses outsource both administrative and customer-facing activities.
Common outsourced real estate tasks:
- Property management administration
- Leasing coordination
- CRM and listing updates
- Lead generation and prospecting
- Transaction processing and documentation
Explore more roles for your Real Estate business
Legal Support Services
With a strong pool of law graduates and trained legal support staff, the Philippines provides reliable assistance for firms needing administrative and research-heavy legal work.
Typical outsourced legal services include:
- Legal research and case preparation assistance
- Document review and drafting support
- Contract management and summarisation
- eDiscovery and compliance support
- Litigation support (non-advisory)
- Paralegal services and administrative legal tasks
These functions help law firms and corporate legal departments improve efficiency while ensuring accuracy and confidentiality.
Learn more about roles you can outsource for you firm
2. Less Common or Specialized Roles Outsourced to the Philippines
Global companies increasingly outsource niche, technical, and professional roles to the Philippines. The talent pool extends well beyond traditional call center work into domain-specific expertise.
Engineering Support Services
Many companies leverage Filipino engineering graduates for technical tasks typically handled in-house.
Common outsourced engineering roles include:
- Civil, mechanical, and electrical engineering support
- CAD drafting and design
- Project estimation and tender support
- Technical documentation
- Engineering research and feasibility assistance
Explore engineering outsourcing
Geoscience and Mining
The Philippines produces skilled professionals capable of supporting data-heavy geoscience functions.
Typical outsourced roles:
- Geologists and geology analysts
- GIS mapping specialists
- Project Management
- Exploration Data Analysis
- Safety Compliance
Learn more about Mining outsourcing
Finding the Right Services for Your Business
The Philippine talent pool extends far beyond traditional call center roles. From foundational administrative support to specialised engineering and technical functions, Australian businesses can access skilled professionals across virtually every business function.
The key is identifying which roles deliver the greatest impact for your specific operations. Consider starting with high-volume, repetitive tasks before expanding into more specialised functions as you build confidence in your offshore team.
Understanding what services are available is just one piece of the puzzle. The Philippines offers unique advantages for Australian businesses, from cultural alignment to time zone compatibility, making it an ideal outsourcing destination. If you’re currently evaluating offshore providers, our free resource 10 Questions to Ask When Choosing a Philippines BPO Partner will help you compare options objectively and avoid costly mistakes before you commit.
Ready to explore which roles make the most sense for your business? Book a call with us. We’ll walk through your current setup and help you map a practical offshore strategy tailored to your goals.
