5-Star Call Center Outsourcing To Keep Your Customers Smiling
How Our Call Center Outsourcing Solutions Will Help You Scale Your Business
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Full recruitment services, finding you only the most qualified, experienced call center, and customer service staff.
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Dedicated team members based in the Philippines who only work for your business, no one else’s, and when you need them.
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All your outsourced staff’s equipment, software, and training is completely covered, as well as on-going technical support, so you don’t need to worry about it or take on additional costs.
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Onboarding of your team member’s, including all of the HR side of things, like signing contractings.
- Ongoing support, including payroll processing, IT support, performance reviews, and whatever else you need to manage your team members for you.
Whether you’re looking for one or two additional people on the phones or an entire team, we give you the ability to scale and grow your business with highly skilled, experienced team members. Talk to us today.
Outsourced Customer Care Roles We Can Fill For You
At Offshore MVP, we work with businesses from all industries in the U.S. looking for personable, skilled outsourced customer care professionals to manage online chat messages, inboxes, phone lines, and more. Some of the roles we commonly fill include:
- Customer Service Representatives
- Call Center Representatives
- Receptionists
- Customer Support Virtual Assistants
- Administrators
However, if you don’t see the position you need to fill, we can work with you to find the right individuals to fit your needs whether you work in automotive, finance, medical or any other industry. Contact us today to find your most valued players.
How Contact Center Outsourcing Works
Before we start interviewing your new call center staff, we will book a one-on-one consultation with you to find out exactly what tasks you need completed to find your dream MVP.
Why We’re the Customer Service Outsourcing Service U.S. Businesses Trust
Offshore MVP isn’t just another outsource customer service solution that just lowers your staffing overheads. We provide a complete solution, including staff management, only sourcing the most qualified, skilled customer service workers in the Philippines, often highly in-demand by some of the world’s biggest companies.
One of the reasons we’re able to produce this caliber of staff, and therefore service to you, is the level of care we provide your staff here in the Philippines. They have everything they need to be happy and successful, ensuring they can give you their all. We even have on-site medical facilities, as well as sleeping accommodation if you need them to be on-call over the weekend or overnight. Our internal culture is also superior to most outsourcing companies, with many business owners joining us for our annual Christmas party as it’s so much fun, as well as to bond with their offshore team members. We’d love to help you hire and retain MVPs who help you scale your business.
Read Why U.S. Businesses Are Choosing Offshore MVP For Their Outsource Customer Service
Frequently Asked Questions About Outsource Call Center Services
What is outsourcing in a call center?
Can customer service be outsourced?
Is outsourcing customer service really more affordable?
Outsourcing customer service to the Philippines can be up to 70% more affordable than hiring someone with the same level of skill and experience in the United States. Not only that, but the business has less IT, software, HR and other overheads often associated with managing staff. It also helps reduce staffing costs significantly. The lower cost of living in the Philippines helps keep wages low, meaning you can hire one, two or even three professionals for the price of one.
Contact Our MVP Team Today
1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009
info@offshoremvp.com
