Outsourced Customer Service to Level Up Your Business

Make your business known for outstanding customer support with outsourced customer service teams trained for performance.

outsource finance and accounting

A Better Way to Manage Customer Care Outsourcing

Imagine having a 5-star customer support team, and not having to lift a finger in their management, including payroll, IT, and human resources. This can be your reality with Offshore MVP, your end-to-end customer care outsourcing solution in the Philippines. Your partnership with us includes:

  • Recruitment of the best, most qualified, and experienced customer service representatives who work just for your business.
  • Onboarding and setting up of your team members, including supplying them with computers, software and equipment, as well as training for your processes.
  • On-going support from our Offshore MVP team, including payroll, invoicing in USD, IT support for your team member, and any other help you need.

Discover how we can help you expand your team for up to 70% less per team member with customer care outsourcing in the Philippines. Book a call today.

Outsourced Call Center & Admin Roles We Can Supply For You

  • Customer Service Representatives
  • Call Centre Representatives
  • Receptionists
  • Administrators
  • Customer Support Virtual Assistants

And more! Whether you need help managing online chat messages, inboxes, phone lines, help desks, and more, we’ll put the highly professional, friendly team members you need behind your business customer support.

How Our Outsource Company (Customer Service Support) Works

Consultation.

Your first step in finding your most valued customer service players is to book a consultation with our team to explore your options, and what would take your business to the next level.

Recruitment.

There’s no need to sift through piles of applications. We’ll shortlist only the best customer service representatives for you to interview to choose to become your MVPs.

Onboarding.

Whether you hire one, two, or ten or more new members, our team managers, trainers, IT and HR will onboard them, and ensure they have everything they need to thrive in their role.

On-going support.

As part of our end-to-end outsourcing service, we provide all payroll, IT, HR, medical, performance and other support to you and your team members using our proven processes.

How We’re Different to Other Customer Service Outsourcing Companies

When you choose Offshore MVP, you’re supporting the fair and outstanding hiring of outsourced customer service virtual assistants in the Philippines. We have built systems and processes that not only benefit you, but also create a happy, healthy place to work. It’s how we’ve become known as the go-to place to work in the Philippines, attracting the best customer service professionals in the whole country.

To date, we have more than 500 outsourced workers in the Philippines, supporting more than 70 businesses in the U.S. and throughout the world. By truly understanding your needs as a business, and by tapping into the latest technology, we’re able to provide a custom solution that works for your business, and your success. 

Contact Our MVP Team Today

1F Business Center 12, Philexcel Business Park, MA Roxas Hwy, Clark Freeport Zone, Angeles City, Pampanga 2009

info@offshoremvp.com

What Some of Our 70+ Clients Have to Say About Our Outsourcing Services

Dependable offshore staffing solutions

“We’ve used Offshore MVP to hire offshore staff, and the experience has been great. The staff they’ve provided are skilled and have seamlessly integrated with our in-house team. Overall, it’s been a positive partnership, and we’d recommend them to anyone looking for dependable offshore staffing solutions.”

Yanna Clifton

Powertec

Delivering top-notch candidates

“MVP were a pleasure to deal with and delivered us top notch candidates. We will certainly use them again in the future.”

Shanon Lancini

House of Supplements

Simple & Professional

“We have had a great experience with MVP. From our initial contact to on-boarding our new team member it has been a professional and simple process.”

Kara Banks

Precision Lawn & Landscaping Services

Great work culture

“Ampflo have had a great experience with the entire MVP team. The recruitment process is second to none and the quality of their employees has been invaluable for our business to grow. MVP employees have a great work culture and are a friendly team. We look forward in working with the MVP in the future and can highly recommend their services”

Damian Vescovi & Barbara Allen

Ampflo

Friendly & accommodating

“MVP are terrific to deal with. All of the staff are very friendly & accommodating – nothing is a problem. We only have one employee through MVP but intend to have more in the future. We will definitely stay with MVP despite being contacted by other agencies from time to time.”

Liz Wallace

HLP Controls

Excellent talent service

“Excellent talent service. As a medium to large commercial company, we contracted a Graphic Design Assistant through MVP. He was a fast, talented graphic designer who was a massive asset to our internal marketing team. Highly recommend MVP.”

Jesse Hilleary

Struddys

Provides clear information

“They team are very helpful and provide clear information.”

Steven Wilson

Smoothlink

Top-notch and trusted talent

I have been incredibly impressed with the level of service and support I have received. The employee you placed with me was an excellent fit both professionally and personally. I also appreciate the fact that MVP has always been available to answer any questions or concerns I may have. MVP has helped me find the relief I needed when I needed it most. I highly recommend MVP to any business looking for top-notch and trusted talent.

Chris Kocina

LivFree Bookkeeping

Supportive environment

As a Client Group People and Culture Manager with 120 MVP staff, I can say the care and support provided to our MVP by the MVP group has been A1. Our MVP uptime and productivity has not waned during COVID.

Corey McCarthy

UCG

Helpful and friendly

Our staff are excellent. Also MVP’s Client Experience staff are always helpful and friendly. We value our friendship with MVP.

Nicole Spink

MotorCycle Holdings

Straightforward and simple

After having dealt with Alvin and the team at MVP I can not recommend them enough. The team has found many suitable employees for our business. From the interview stage to the onboarding staff, it has always been straightforward and simple. Thank you Alvin and all the MVP team!

Jaimie Allotta

Smoothlink

Frequently Asked Questions About Outsourced Customer Service

What is the main advantage of outsourcing customer service?

The main advantages of outsourcing customer service staff is having access to a wider network of qualified, experienced professionals, as well as the lower costs of hiring overseas. Hiring can be a long and time-intensive task, but outsourcing can make it quick and easy to find talent, even in large numbers.

How much can you save by outsourcing call centre staff?

Outsourcing call centre staff to the Philippines from the United States can save you up to 70% per staff member. This can allow you to hire two, three or even four staff members, depending on the role, for the cost of one, lowering your overheads, while providing outstanding customer support.